Google`s G2G Training: Fostering the Learning Culture

Case Code: HROB267
Case Length: 10 Pages
Period: -
Pub Date: 2024
Teaching Note: Available

Price: Rs.400
Organization: -
Industry: Technology & Communications
Countries: United States
Themes: Training & Development, Talent Management

Abstract Case Intro 1 Case Intro 2 Excerpts

Abstract

This case discusses US-based tech giant Google’s unique approach to employee learning and development through the Googler-to-Googler (G2G) training program and the success of this program. Rooted in Google's core principle of collaboration and continuous learning, G2G fostered a culture where employees were able to both mentor and learn from peers.

The G2G program was implemented in 2007, when Google’s team in Dublin, which had only a few trainers, began looking for suitable alternatives to teach hundreds of new personnel. The organization chose to involve more internal employees to commit a portion of their time to teaching and training the new hires. As a part of G2G, the senior employees shared their knowledge with the new employees, and continued to do so on-the-job. These sessions covered a wide range of topics, from technical skills to non-technical skills like soft skills. The training became successful and subsequently, the initiative was extended to all Google offices. The G2G training had a significant impact on employee engagement and performance, thereby building a learning culture and knowledge sharing in Google. Over the years, G2G gained huge popularity and it accounted for 80% of all the training programs in the company by 2023.

Issues

The case is structured to achieve the following teaching objectives:

Recognize the importance of learning culture in an organization.
Understand how peer to peer learning boosts performance.
Design strategies that will help companies to design and implement a peer learning program.

From Googler to Googler

About Google

Learning Culture

Employee Training

Googler to Googler Training